Frequently Asked Questions
Everything you need to know about your Petlibro fashion experience.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. Please measure your pet's neck, chest, and length carefully. If your pet is between sizes, we recommend choosing the larger size for a more comfortable fit.
What is your shipping policy?
We offer standard shipping globally. Orders are typically processed within 1-2 business days, and delivery usually takes 5-10 business days depending on your location. Tracking information will be sent via email once your order ships.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. The items must be in original, unworn condition with all tags attached. Please note that for hygiene reasons, items with excessive pet hair cannot be returned.
What materials do you use for your apparel?
Petlibro uses premium, pet-safe fabrics including organic cotton, breathable mesh, and durable polyester blends. Our materials are selected for both style and comfort to ensure they don't irritate your pet's skin.
How should I wash my pet's new clothes?
Most of our fashion items are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the shape and integrity of the fabric and prints.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.